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Right of withdrawal

According to Part L121-20 of the French Consumer Code, the Buyer has fourteen days from the date of reception to return the ordered products for exchange or refund. All freight charges are the responsibility of the Buyer.

The products must imperatively be returned to Solarhertz in a perfect state of resale, in their original state (packaging, accessories, instructions…), duly sealed and looking like new.

Any product that is incomplete, damaged, or with deteriorated packaging will not be refunded or exchanged.

In no case can the product be returned before the attribution of a RMA number by a representative of Solarhertz Customer Service. The RMA number is obtained by sending a message to the customer service.

Custom or made to measure products, designed especially for the customer, are not returnable or refundable for any reason unless they are found to be defective or not in conformity with the ordered products.

The right of withdrawal cannot be exerted, (French Consumer Code, Part L.121-20-2) in the case of supply of goods produced to the exact specifications of the customer or substantially personalised or which, given the nature thereof, cannot be re-dispatched.